Frequently asked questions

How long does it take for the items to arrive?

We use Royal Mail postal service. It can take between 2-5 working days for the items to arrive. FW Cosmetics are not open during Weekends and over any UK Bank holidays. International post can take a little longer from 10-20 days depending on your location. Some destinations do not allow liquid products to be delivered, there are restrictions on the international parcel delivery of a range of goods. Please check with your customs rules.

Are your products vegan and animal crulty free?

FW Cosmetics always aim to develope products that are not derivered from animal and have not been tested on animal.

What can I do if I get a reaction?

FW Cosmetics have provided ingrediant list for all the products. It is the customers responsibility to check before purchasing for sensativity. If a reaction accures then it is adviced to stop the use of the product immediatly. FW Cosmetics are unable to refund or exchange items due to this reason. FW Cosmetics can only issue a refund on a product that is faulty due to manufacturing reasons.

What can I do if I have ordered the wrong product?

Providing the product has not been opened from its original packaging and sealing, The customer must print out the returns note and send it back to FW Cosmetics. Upon inspection of the product returned, the customer will be refunded or exchanged as requested on the form. Due to hygiene reasons if a product has been found to be opened and re-sealed, the customers request will be declined. Postal cost will be the customers responsibility.

Do you ship internationally?

FW Cosmetics ship international and the cost is calculated at check out. Please make note, some destinations do not allow liquids to be shipped as customs rules. The items will be returned back to FW Cosmetics and the cost of the products minus the postage will be refunded.

Why am I being charged twice for shipping?

FW Cosmetics are a seperate business to FW Beauty although they are sister companies.

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