Frequently asked questions
How long does it take for the items to arrive?
We use Royal Mail postal service. It can take between 2-5 working days for the items to arrive. FW Cosmetics are not open during Weekends and over any UK Bank holidays.
Are your products vegan and animal crulty free?
FW Cosmetics always aim to develope products that are not derivered from animal and have not been tested on animal.
What can I do if I get a reaction?
FW Cosmetics have provided ingrediant list for all the products. It is the customers responsibility to check before purchasing for sensativity.
What can I do if I have ordered the wrong product?
Providing the product has not been opened from its original packaging and sealing, The customer must print out the returns note and send it back to FW Cosmetics.
Do you ship internationally?
FW Cosmetics ship international and the cost is calculated at check out. Please make note, some destinations do not allow liquids to be shipped as customs rules. The items will be returned back to FW Cosmetics and the cost of the products minus the postage will be refunded.
Why am I being charged twice for shipping?
FW Cosmetics are a seperate business to FW Beauty although they are sister companies.