FREE UK SHIPPING:
PLEASE NOTE: YOUR ORDER AMOUNT (after any discounts) HAS TO TOTAL MORE THAN £75.00 IN ORDER TO QUALIFY FOR FREE SHIPPING
USA & CANADA Orders Free Delivery over £150.00
Rest of the World Free Delivery over £200.00
At FWCosmetics.com, we want all of our customers to receive their orders as quick as possible.
We aim to post most items the following working day, however, during busy period please allow 3-4 working days for your order to be dispatched.
The postage and packing costs added to your order are as as follows:
UK - £4.49 DPD Express Service (Usually Next day after dispatch for UK orders)
USA, CANADA, EUROPE £19.99 (DPD INTERNATIONAL (approximately 7 days for delivery after dispatch )
REST OF THE WORLD £24.99 (Other Courier Service - Delivery Time approximately 7 days after dispatch).
We will also endeavor to email you to confirm dispatch of your order/s. However, depending on busy periods, this may not be possible, so please assume we will post your order within 2-3 working days if you do not hear from us.
After you place your order with us, you will receive an automated email response that will be sent to the email account you entered when making your purchase (or, if applicable, to the email address you provided when you registered with us). This automated email response will confirm that we have received your payment and that your order is being ‘processed’, which means it has entered our system to be dispatched within 2-3 working days. The status will remain as ‘processed’ until we dispatch your order. You will then receive a further notification from us or DPD (or both) with your tracking details.
If you have waited for 4 working days for dispatch and have not received your parcel/s within the time period stated above, please contact us to enquire on firstname.lastname@example.org and we will be happy to assist you. In your email, please specify your full name as it appears on your account, your order transaction number, and the date you made the order. This will enable us to investigate and give you a quicker service. It takes anywhere from 1-2 working days for you to receive a reply once you email us, depending on the number of orders we are handling at the time. During particularly busy times, this may increase but rest assured we will connect with you as soon as possible.
Once items have been posted, please remember that the postal system is out of our hands and that delivery times may vary. As a guide, we have given the delivery times above.
For international customers, please note that once your parcel has entered your country’s postal system, any holds, and/or charges put on by Customs are beyond our control and we are not responsible for these.
We do not accept liability for delays on orders held at customs or for any customs charges.
International Customers- If you have not received your parcel within 15 working days, please contact us so we may enquire with the Shipping Company about your order. Although it is very rare for a parcel to go ‘missing’, it can sometimes happen and we will do our best to liaise with the postal system to locate your parcel. All items are insured, however, please remember that we cannot make any claims until one month following the postage of the order.